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Warranty Information 
  
(Heron Instruments)

 
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Heron's Warranty Policy follows:

Heron Instruments warranties all units to be free from defects in material and workmanship affecting serviceability.

 
    H.01L Oil/Water Interface Meter

Sm.OIL Oil/Water Interface Meter

* The H.01L/Sm.Oil replacable probe

water tape Water Level Meter

dipper-log Datalogger

dipper-T Water Level Meter

little dipper Water Level Meter

Skinny Dipper Water Level Meter

5 Years*

5 Years*

12 months (probe only)

3 Years

3 Years

5 Years

3 Years

3 Years

 
   
What’s Not Covered?

Heron Warranty coverage does not extend to the following:

  • Tape, bag or batteries used with the product.
  • Products used as rental equipment.
  • Products contaminated by materials which are hazardous and as such have rendered the unit unserviceable as outlined in the maintenance guide and warranty manual.
  • Parts failure due to neglect in cleaning or servicing.
  • Failure of parts caused by misuse or inappropriate use.

Heron Instruments Inc is also prepared to extend the above conditions beyond the warranty period subject to the units being economically repairable.

When returning a product under warranty, please review service options available or advise Heron Instruments in advance, by telephone at 1-800-331-2032 or 905-634-4449; by fax at 905-634-9657 or by e-mail at info@heroninstruments.com.

Heron, in its sole discretion, shall determine if parts are defective and are covered under the limited warranty. We reserve the right to substitute such parts we consider appropriate, drawn from current models. We are not responsible or liable for consequential damages, losses or costs caused by or associated with instrument failure for any reason whatsoever.

To register your Heron instrument, click here (then click "Warranty Registration" in the Tech Support menu).

Questions or comments regarding warranties should be directed to Heron Instruments, Inc. at info@heroninstruments.com or the Geologic Resources site coordinator at info@geologicresources.com.

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